Ordering & Payment
Can I see your prices currencies other than UK Pounds?
It is possible to view prices in multiple currencies by choosing the appropriate currency from the dropdown element towards the top-left of each page. Prices on our website quoted in currencies other than Pounds Sterling are approximate. Once you enter the checkout process, prices are displayed in pounds, as our payments system uses Pounds Sterling for all transactions. Your credit card company will convert our Pounds Sterling charge into your home currency on your credit card statement. This price will vary slightly from the advertised Dollar/Euro/etc. price due to (a) exchange rate fluctuations, and (b) we use mid-market rates as published by the European Central Bank, and these will differ slightly from your bank's selling rate. Our exchange rates are updated daily.
Will I be charged tax on my purchases?
Only customers within the European Union will be charged value-added tax (VAT), at 20% on new items. If your order is being shipped outside of the European Union, selecting your country within the Shopping Basket screen will cause
What condition is your stock in?
Current patterns: All stocks within current patterns are new and of first quality.
Discontinued patterns: We endeavour to source new, perfect stock where possible, however, for a number of older patterns this may no longer possible. The majority of our discontinued stock is new and unused, and second hand items are clearly marked as Used in product listings, new stock is marked as New. Where items are not new or have been scratched in storage, a description of the item's condition is provided in the item's listing on this Web site. All pieces are guaranteed to be free of chips, cracks and excessive wear.
Can I place my order by phone?
Yes. Please call us on 01382 641 200 (+44 1382 641 200 from outside the UK).
What payment methods do you accept?
We accept PayPal, and card payments via SagePay's secure payment gateway. We can also accept bank transfers by prior arrangement.